4/20/2020
Exceptional service during extraordinary times. During this “stay home” period of the COVID-19 virus we discovered an issue with the drain hookup for a shower they installed as part of a bathroom remodel six years ago. Mistakes happen. I called WSCBK and within 24 hours a plumber was scheduled and they repaired it the next business day at no cost to me. WSCBK stayed in-touch throughout the process to ensure everything was addressed.
The overall process from demo to installation went relatively seamless, the biggest obstacle was getting the city inspector to approve the water line changes for the new bath tub.
As with most remodeling, the small changes were the thing that slowed us down and in getting a change order done. Such as in the middle of the construction of the shower, we had that the height of the wall between the shower and the tub, be increased by 6 inches.
The other clarification, was the new mirror, aka wall mirror, we realized in time that the mirror measurements seemed wrong. Talking with the representative we found out they had planned to re-install a similar mirror the length of the 8 foot vanity, we asked to not replace what we had before and to install a framed mirror above each sink instead. A little detail about the mirror was missed by all and would have incurred more cost to fix afterwards,
The tile company did a great job on the shower and the flooring. On those cooler NW mornings, we are reminded why having a heated floor is nice.
Hire Again: Yes
Approximate Cost: $32,000.00
Description Of Work: Complete gutting & rebuild of bathroom.
Comments: Crew came in for demolish – then installers of tile, bathtub, wood drawer, sink, counter top and toilet – excellent supervision from start to finish.
From planning to permitting, plumbing, electrical and finish work the most challenging part of the project was selecting the tile. As can be expected for any remodel project there were a few surprises along the way – and the team at WSK&B resolved them – carefully explaining the issue, options and checking in regularly to ensure our satisfaction. It has now been a year since our project was completed and the quality materials continue to look and function well.
Hire Again: Yes
Approximate Cost: $31,550.00
Description Of Work: We had our master bathroom completely gutted out down to the studs and sub floor. We have a steam shower, tiled, with a bench and the shower is 4 feet by 5 feet. Also, a heated towel rack, a built in linen closet, a double sink with granite counter top. The floor is tiled with heat, which is nice in the cooler weather.
Member Comments: All of the personnel that came to work on the job were very professional and meticulous. We never had a problem with any of the workers and the manager of Washington State Closet, Bath & Kitchen was always in contact with us and keeping us up to date with what was going on and they finished with the job within the time frame.
Project Price: $50,000 – $100,000
In the last 3 years we have had WSCBK remodel 2 bathrooms and a laundry room. They are very professional and do a beautiful job.. They take pride in the finished product and followed up throughout the project to insure they met our expectations.
They provided a reasonable estimate up front, and stayed within the parameters of the cost without cutting corners. They do top of the line work, and we would highly recommend them. They would be our first choice on any future projects.
Project Price: $10,000 – $49,999
At the age of 73, my sense of balance was kaput, and I fell a couple of times. So I decided to get a new shower complete with hand bars. WA K&B got good reviews on Yelp, so I hired them to pull out my old bathtub and install a new shower. They send you to specialty stores to select the tiles you like for the shower and the plumbing fixtures. The installation went smoothly and I show off my shower to all my friends.
Project Price: $10,000 – $49,999
“I hired Washington State Closet, Bath & Kitchen for a complete, to-the studs renovation of a very small bathroom (Tub removal, drains moved, all new fixtures, new drywall, electrical work, shower install, floor and shower tile install).
I found them communicative which was a big plus for me.
When the demolition was completed several “gotchas” were found which increased the scope of the project. They were able to explain to me in very clear terms what the issues were and what the fixes would require in both cost and time.
We only have the one bathroom and so it was VERY important that we were informed ahead of time when we would be without the throne. :) Their communication on this issue was very helpful.
I really love the end result and can finally enjoy a spa like shower experience in my own home.
The pricing was totally fair, not bargain basement but not extravagant either. The caliber of professionalism and work is worth every penny.”
Project Price: $10,000 – $49,999
“Washington State Kitchen & Bath remodeled our bathroom which had extensive dry rot damage. The contractors involved were very professional, and respectful of our home. We are very pleased with the results as they really went above and beyond to address any concerns and the result is a beautiful bathroom. This is a very customer centric organization-I would highly recommend them.”
Hire Again: Yes
Approximate Cost: $12,000.00
Description Of Work: Medical tub installed, plumbing redone, electrical done and tile done.
Comments: Aaron- consultant- excellent. Victor- tile man- marvelous (very professional). Plumbing/electrician- excellent.
Hire Again: Yes
Approximate Cost: $47,000.00
Description Of Work: Gutted and remodeled three bathrooms in my house.
Comments: WSCBK was organized, used excellent workers, dealt with unexpected problems promptly and professionally and did excellent quality work
Hire Again: Yes
Approximate Cost: $22,000.00
Description Of Work: Replaced bathroom shower. Replaced all walls mildew shower 6′x8′x7′.
Comments: Very professional. All the team worked all problems out very fast & highest quality.
Hire Again: Yes
Approximate Cost: $12,000.00
Description Of Work: Washington State Kitchen & Bath’s service was above average, always on time, worked late and cleaned up well.
Comments: The tub was delivered early and everyone worked late to get it in. The tile man worked half of the day on Thanksgiving and the plumber bought me a new toilet.
Hire Again: Yes
Approximate Cost: $11,352.76
Description Of Work: I had Washington State Kitchen & Bath install a new shower stall. Expanded from 3′ x 3′ to 3′ x 5′. Rerouted plumbing – new bench, all new tile and frameless 72″ tall glass wall and door. New grout and tub fixtures.
Comments: All permits were obtained and plumbing was inspected. All were on time. The company kept in contact with us daily about who was coming that day and what they planned to do. The job was finished on time. They hired a cleaning lady to clean the bathroom so it was spotless.
Project Price: $10,000 – $49,999
WSK&B turned an outdated, dark master bathroom into one that is bright, modern and a pleasure to use. The remodel included new tile floor, a custom-made glass shower, shower tile, bathtub tile surround, and a two-sink vanity with quartz countertop. All new plumbing fixtures and vanity lights were also installed. Suggestions made by Erin, the owner, were excellent. From demolition to installation, all employees and subcontractors were polite, respectful, and hard working. I have already recommended WSK&B to others!
Project Price: $50,000 – $100,000
“My kitchen and bath are beautiful! I found WSCBK to be very responsive to any issues, and could not be more pleased. It was a team effort throughout, and the project came together so well, despite some delays due to the full schedules of some of the local contractors. I fully recommend this company.”
Hire Again: Yes
Approximate Cost: $15,300.00
Description Of Work: Remodel master bedroom bathroom. Demolition of old and install of walk in tub, new tile and toilet.
Comments: Everyone associated with this project were professional and exhibited expertise throughout the project. The owner kept us very informed throughout the project.
Hire Again: Yes
Approximate Cost: $44,000.00
Description Of Work: New floor – living room & kitchen. New counter tops & kit. Cabinets with fixtures. 2 bath – new vanities – counter tops – fixtures – toilets.
Comments: Made my tract house in to a show house contractor very responsive – on time – professional. All subs on -time – professional – very skilled very happy with all work done.
Hire Again: Yes
Approximate Cost: $7,000.00
Home Build Year: 2001
Description Of Work: I had them put in cupboards and doors into a bedroom. They had to shift some electrical outlets. They actually constructed one.
Comments: They did a good job. They did it all within 4 days which included putting in a granite top on three of the sides.
Approximate Cost: $45,000.00
Description Of Work: Kitchen remodel including replacement of the flooring in main living spaces and replacement of interior doors.
Comments: The kitchen removal went very quickly. All of the workers were very polite and professional. The finished work exceeded my expectations.
Hire Again: Yes
Approximate Cost: $16,250.00
Home Build Year: 1987 Description Of Work: It was a master bath remodel. Essentially everything but the bathtub and cabinet were replaced. Removed carpeting from master bath, master closet and replaced with 12-inch tile. Removed existing shower stall and built custom shower using tile on Wedi backing material. Install granite counter top with two under mount sinks to existing cabinet. Replaced tile around existing bathtub. Replaced old tile on sheetrock with tile on Wedi backing material. Removed and replaced toilet. Removed and replaced lighting fixture. All hardware for sinks, tub and shower replaced with brushed nickel hardware. Existing mirror removed, resized for new light fixture, and reinstalled. Repainted. Customer Comments: We had four companies out for estimates on this job. This was the only company that did not have to go away for five days to two weeks to get a number in our hands. They left a ballpark estimate with us the same day and followed up a couple days later with the final number which was within a couple hundred dollars of the ballpark estimate. After we selected materials and colors they set up a start date about a week away. They arrived on time the first day and did the demo work. Plastic, paper, and tarps were always down to prevent tracking on our carpeting and wood floors. From that day on we were informed in advance who would be at our house and when. More important we were informed when there were days when nothing was going to happen due to scheduling. In short, communication was excellent. Since this is a built up shower the glass door cannot be measured until the job is essentially done. Excluding the week waiting for the door to be cut and installed, it was 26 calendar days from the demo to their cleaning person finishing the job. We were quite pleased. Everything really went smoothly and there was only one small issue which they fixed promptly. Near the end of the project we discovered a small water blister in our family room below the bathroom. Apparently during the plumbing work a small amount of water must have spilled. The blister appeared dry but we waited until we had been using the shower for a week before fixing it just to make sure there was no leak. Their paint guy was all over it. We cannot even see where it was. This company uses allowances for tile and fixtures which were quite generous. Essentially, if you go over the allowances you owe at the end of the job. If your selections are under the allowances they credit back the difference at the end. The only issue was the shower door which came it at $500 over the allowance. They immediately realized they had bid a one piece door instead of two and they did not charge for the overage. Our house was built in 1987 and all of the plumbing angle valves were plastic. These particular valves were code at the time but later disallowed due to failures. Since they were replacing the valves in the master bath, we asked them if they would replace the other nine in the house. This was not in the original estimate and we expected to pay for the additional work. They were embarrassed by the small water spillage mentioned earlier and called it an even trade. We still think we owe them something for this extra work, but they would not take anything. Geez, what kind of contractors are these! Ask for Victor if you have them do tile work. He is very methodical and a bit of a perfectionist, and who doesn’t want perfectionists working on their homes. Overall we are very pleased with the end result and would recommend this company.
Both bathrooms were full gut rehabs. We replaced all the tile, brand new tub and showers, all new cabinets and sinks, and plumbing and painting. The cost for our Master was ~$35K and about ~$30K for our hall bath.
Nanette and Lindsey at the office, were very communicative and would usually call me every day during the remodel to let me know what was next. Frank was kind of the foreman so he was there consistently throughout both projects and he is the absolute nicest man, very respectful, and very thorough. Erin came out in the beginning and gave us a fair estimate, which was for the most part adhered to except for a repair we needed and when we selected some higher priced items. Other than the initial meeting with Erin, the owner, we did not interact with him much during the project itself. But if I felt like I needed to talk with him directly just for a higher level of expertise, I could text or call and he would always get back to me quickly.
The work did take a few weeks longer in both cases than what was originally estimated. But to be fair, there are always little detours and things that happen that extend the timing of completing the project, some of which were caused by our personal travel or schedules. That was the only thing I sometimes got frustrated with, but even when I was stressed or grumpy because I have people in my house all the time working, the staff was always kind and patient with me.
I was impressed with how Erin and the team helped out with some extras that were not necessarily included in the estimate. A couple examples include painting another wall adjacent to our hall bath because we had a flaw in the wall not related to the remodel that needed repair, fixing our tile and grout that was discolored, and changing our door frame around our master bath after the project was completed.
Luciano is a wonderful painter and really pays attention to detail, does not rush – I think he must be a perfectionist. Our hall bath had some additional challenges including an outcome of our shower that did not turn out the way we expected. It took a while to figure out what we wanted to do, but WSK presented me with all the options, and were very fair in working out a compromise on the additional cost to help me stay within budget.
I’ve already recommended them to others in our neighborhood. And we have a very large Kitchen remodel planned for 2018/19 and we plan to use them again. We know and trust everyone there, and more importantly, then now know me and how I work and what we like which helps them better customize the designs to our needs and desires for something functional and stylish for the best cost possible. They have already provided helpful schematics of our kitchen so we have a good idea what we want, but taking a break from remodels for a little while. We will definitely be back in touch when we move forward on the kitchen. Thanks!